Leadership, Team Building and Communication Case Study

Leadership, Team Building and Communication - Case Study Example Though such examples are always amongst the academic courses such as strategic management or marketing or entrepreneurship, where examples of Costa and Dunkin Donuts, etc are given, but not when it comes to leadership, team building and communication. This assignment specifically discusses a caf and discusses the said concepts about the same. The owners of the caf are Rose Gray and Ruth Rodgers. Prior to predicting the leadership styles that are adopted by the owners of the caf, it is critically important to discuss and analyze the prevailing environment at the caf, for which, some critical points are quoted below from the extract. In the initial portion of the article, the author clearly states there was a clear indication about the caf being a step ahead of the conventional cafes with a family like atmosphere, a spirit of community, with mutual care and support amongst people. Respect for all is the key term that has been identified as the differentiating factors, whereby respect is for all, including the chefs, the waiters, dishwashers, everyone. Respect comes from within, from the culture, ultimately yielded in the top-bottom approach, and not possible otherwise. Other than this, there are no hierarchies, every person is free to take up a job that they discover and realize that they can do it. Following the same, there are no rigid job descriptions and there flexibility to switch roles within the arena. There is appreciation of creativity and provision of self audit, with responsibilities of actions taken by the person in-charge. Despite there being more freedom and lesser control, there is absolutely no t olerance for bad service due to a bad mood, though these are also individuals and there can always be a bad day, because a good food is no guarantee of bringing the customer back but a bad service would definitely not bring him back. Equality and mutual support are the major fundamentals; the daily menu is decided by the chefs and then moved up, which shows a classical example of a bottom-up approach. The seniors are influential but in an effective and unfelt manner, with no explicit push. The key rule is: 'involve everyone equally' which defines the strategy followed by the owners. There are no uniforms like any other traditional caf, which illustrates the openness of expression and empowerment. Following these evidences, as depicted above from the analytics of the case, it is clearly visible that the leadership style adopted is participative or democratic. The clear motto of such a group is 'let us', and this is precisely how it all proceeds; as the case suggests, there is no bossing around nor there is any delegation of tasks that might be the case in autocratic or delegative style of leadership respectively. For identifying the emotional intelligence competencies used in this assignment, reference is made to the Goleman's five dimensions of emotional intelligence. Goleman identifies two fundamental categories and then the dimensions respectively i.e.: Personal Competency Self awareness Self regulation Motivation Social Competency Empathy Social work As it is wisely said that the changes that are effective, come from the topic, along the similar lines, a brief analysis of the case and as visible from the readings quoted in the previous section, it is clearly vi